Terms of service

1. General

1.1. These terms of service (the Terms) govern the use of the Tasklo mobile app and the website tasklo.io (together the Platform). The Platform is operated by the company named above (Tasklo).

1.2. Tasklo is an intermediary platform that connects people who need a service (Customers) with businesses that provide it (Providers). The service contract is concluded between the Customer and the Provider. Tasklo is not a party to that contract and does not itself provide cleaning, moving, repair or other services.

1.3. Tasklo accepts the Customer’s payment on behalf of the Provider and transfers it to the Provider as described in these Terms (limited payment collection agent).

Draft note for the lawyer: check the wording of the agent model (Stripe Connect “separate charges and transfers”; Tasklo’s revenue is only the fees) against tax and payment services law.

1.4. By using the Platform you confirm that you have read and accept these Terms. If you do not agree, do not use the Platform.

2. Definitions

• User – a Customer or Provider registered on the Platform.
• Job – a service request published on the Platform by a Customer.
• Offer – a Provider’s fixed-price offer to do a Job.
• Job price – the price of the accepted Offer.
• Service fee – the fee the Customer pays to Tasklo on top of the Job price.
• Commission – Tasklo’s fee deducted from the Job price paid to the Provider.

3. Account

3.1. To create an account, enter your name, email address and a password, and confirm your email address. Your details must be correct and up to date.

3.2. The Platform may be used by persons aged 18 or over with full legal capacity.

3.3. Before publishing their first Job, a Customer must verify their phone number with an SMS code.

3.4. Keep your password secret. You are responsible for all actions taken with your account. Tell us immediately if you suspect unauthorised use.

4. Providers

4.1. Only companies and sole traders registered in Estonia or Finland can be Providers (e.g. OÜ, AS, FIE, Oy, toiminimi). Private individuals cannot make Offers.

4.2. Before their first Offer, a Provider must:

• enter their business details (name, registry code, VAT number if any, address), which Tasklo checks against the public business register (Estonian Business Register, Finnish PRH) or manually;
• create a Stripe payout account (Stripe Connect Express) and accept Stripe’s terms (Stripe Connected Account Agreement). Identity and business verification are carried out by Stripe.

4.3. The Provider acts as an independent business and is responsible for the quality of the service, any permits, insurance, safety, and their own taxes and tax returns.

4.4. Where required by law, Tasklo reports Provider data to the tax authority (including DAC7 reporting).

5. Jobs and Offers

5.1. The Customer describes the Job honestly and in sufficient detail: category, description, address, time and, optionally, up to 8 photos.

5.2. The description, address and photos of an open Job are visible to all registered Users of the Platform. Do not add sensitive personal data or photos you do not want to share.

5.3. The Provider makes an Offer in whole euros. A submitted Offer cannot be changed or withdrawn.

5.4. The Customer may choose one Offer. When an Offer is accepted, the other Offers for that Job are rejected automatically.

5.5. The contract between the Customer and the Provider is concluded when the Customer has accepted an Offer and the payment has succeeded. After that, the Job time cannot be changed on the Platform.

6. Prices, fees and payments

6.1. The Customer pays the Job price and a Service fee of 10% of the Job price. The Provider pays a Commission of 10% of the Job price, deducted from the amount paid to the Provider. The fee rates are fixed when the Offer is accepted.

6.2. Fees may be lower under Tasklo discount offers or referral credits. The conditions are shown on the Platform.

6.3. The Customer pays by card when accepting an Offer. Payments are processed by Stripe; Tasklo never sees or stores card details. The amount paid is held in Tasklo’s payment account until it is released.

6.4. After the Provider has arrived, either party can mark the Job as done. The payment is released to the Provider when:

• the Customer confirms the Job and releases the payment; or
• the Customer has neither released the payment nor opened a dispute within 24 hours of the Job being marked as done – the payment is then released automatically.

6.5. The released amount (Job price minus Commission) is transferred to the Provider’s Stripe account and from there to the Provider’s bank account on Stripe’s payout schedule.

6.6. The Platform provides Providers with a monthly statement and an invoice for Tasklo’s fees.

7. Cancellation

Cancellation and refund rules are set out in Cancellations and refunds. In short: the Customer can cancel a Job free of charge until 6 hours before it starts; after that the cancellation fee is €30.

8. Disputes

If a Job was not done as agreed, either party can open a dispute. The procedure is described in Dispute resolution.

9. Communication and conduct

9.1. Once an Offer is accepted, the Customer and the Provider can talk in the Platform chat. Sharing phone numbers, email addresses and contacts for other messaging apps in the chat is blocked.

9.2. You must not:

• arrange payment outside the Platform for a Job found through the Platform;
• offer or order illegal services;
• give false information, create several accounts or use someone else’s account;
• harass, threaten or discriminate against other Users;
• write fake or misleading reviews;
• interfere with the Platform or try to access other people’s data.

10. Reviews

10.1. After a completed Job, the Customer and the Provider can rate each other (1–5 stars) and leave a comment. Reviews are visible to registered Users of the Platform.

10.2. Tasklo may remove reviews that are unlawful or break these Terms.

11. Restriction and termination

11.1. Tasklo may block a User’s account if they break these Terms, are suspected of fraud, or where required by law. A blocked User cannot publish Jobs, make Offers, send messages or start payouts. We will tell you the reason for the block.

11.2. Users can delete their account at any time – see Deleting your account.

12. Liability

12.1. Tasklo operates the Platform with reasonable care but does not guarantee that it is always available without interruption.

12.2. The Provider is responsible for the quality, safety and timely performance of the service. Tasklo is not responsible for the performance of the contract between the Customer and the Provider, except for accepting and transferring the payment.

12.3. Tasklo’s limitations of liability do not apply in cases of intent or gross negligence and do not limit consumers’ statutory rights.

Draft note for the lawyer: specify the liability cap and compensation terms.

13. Consumer right of withdrawal

Draft note for the lawyer: assess whether the 14-day right of withdrawal applies to services performed on an agreed date, and how it relates to the €30 cancellation fee. If needed, add the Customer’s express consent to start the service before the withdrawal period ends.

14. Personal data

The processing of personal data is described in the Privacy policy.

15. Changes to the Terms

Tasklo may change these Terms. We will announce material changes on the Platform or by email at least 30 days in advance. If you keep using the Platform after the changes take effect, you are deemed to accept them.

16. Governing law and disputes

16.1. These Terms are governed by Estonian law. Consumers keep the mandatory consumer protection of their country of residence.

16.2. We try to settle disagreements by negotiation – write to support@tasklo.io.

16.3. Consumers may turn to the Consumer Disputes Committee in Estonia (ttja.ee) or the Consumer Disputes Board in Finland (kuluttajariita.fi). Failing agreement, disputes are settled in Harju County Court unless the law provides otherwise for consumers.