Deleting your account

You can delete your Tasklo account at any time – in the app or by email.

In the app

1. Open Tasklo and sign in.
2. Go to Profile → Delete account.
3. Choose a reason (and add a comment if you like).
4. Enter your password and confirm.

After you confirm, you are signed out and can no longer sign in with that account.

Without the app

Email support@tasklo.io from the email address the account was created with, with the subject “Delete account”. We check that the request comes from the account owner and delete the account within 30 days at the latest.

Before you delete

• Finish or cancel any ongoing Jobs. If you delete your account while a payment is held, the cancellation and dispute rules still apply.
• Providers: make sure all payouts have reached your bank account. Your Stripe payout account is between you and Stripe; follow Stripe’s instructions to close it.
• Download your monthly statements and invoices if you need them.

What is deleted

• sign-in: you can no longer sign in with the account’s email and password;
• your name is replaced with “Deleted user” and your profile is hidden from others;
• your push notification token is deleted and notifications are turned off.

What is kept, and why

Under accounting and tax law we keep for 6 years:

• transaction data: payments, fees, refunds, payouts;
• invoices and monthly statements;
• the Jobs and Provider business details they are based on;
• the reason for and time of deletion.

Reviews and messages you wrote stay visible to other Users, but without your name.

Stripe also keeps payment data under its own privacy policy.

Draft note: at the moment the profile still keeps the email, phone number, first and last name in separate fields, the notification location and business details, and Job photos. Nothing is deleted automatically after 6 years. Before publishing, extend the app’s deletion logic (anonymisation, photo deletion, clean-up at the end of the retention period) or change this text.

Leaving the waitlist

If you joined the waitlist on the website, email support@tasklo.io and we will remove your email.